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Delivery Information

General information
The majority of products are supplied flat packed unless otherwise stated. Furniture and boxed chairs will require some assembly. Pedestals and filing cabinets are normally supplied fully assembled but will require handles and wheels/feet to be fitted where necessary.

Please ensure that when placing the order that you advise us if there are any parking or delivery restrictions. You must ensure that a large 18 ton lorry, which is approximately 14’ 6” high, must be able to gain access and manoeuvre without any restrictions.

Smaller items and boxed chairs will be delivered to ground floor only either to a reception, lobby or goods inwards facility, Larger items are normally delivered on a pallet as indicated on the product page and the delivery will be to kerbside only. Please ensure you have adequate assistance to transport the furniture inside the building when pallets are delivered.

Should you require a delivery to any floors above or below ground level, please call for a quotation.

Our couriers are not able to collect redundant, unwanted furniture or dispose of any packaging when they deliver the goods. Couriers cannot and will not assemble furniture. Should you require an installation service, please call the office for a quotation.

The goods will be generally be wrapped and protected for transport. In some instances and particularly during inclement weather, the outer packaging may become dusty, damp or dirty as a result of transit through the courier system. You must ensure that the delivery location has protective sheets available if required. The company will not accept responsibility whatsoever for any damage caused to your building or interior by dirty or damp protective packaging.


Packages with Delivery & Installation service included
Packages may include items that are made to order and can take a few weeks to manufacture and deliver. These products include screens, executive veneer furniture as well as some of our seating ranges the package will have the estimated delivery time clearly identified and you will be advised of the current lead time when we confirm your order. Specific details of the installation will also be arranged when we confirm your order. The installation area must be clear and unobstructed and our fitters must have free and unhindered access to deliver and install the products. The fitters are not authorised to collect any redundant or unwanted furniture. This is available for deliveries to the UK Mainland only (for Eire, Northern Ireland, the Highlands and UK offshore islands please call for a quotation)


Made to order products
Some of our furniture is bespoke and made to order which can take a few weeks to manufacture and deliver. These products include screens, executive veneer furniture as well as some of our seating ranges all of which will have the delivery details clearly identified on their individual product description pages. You will be advised of the current lead time when we confirm your order details to you.


7-10 working days
Delivery time for the majority of our office furniture is normally within 10 working days (with the first working day after purchase being day one). This is available for deliveries to the UK Mainland only (for Eire, Northern Ireland, the Highlands and UK offshore islands please call for a quotation). You will receive a phone call a prior to the delivery to confirm which day your order will be delivered. Deliveries will be made Monday – Friday (excluding public holidays) between 9am and 5pm. Unless otherwise arranged or agreed unfortunately we cannot allocate an exact time of delivery.


48 hours
Orders placed for items from our fast track ranges will normally be delivered within 2 working days (i.e. excluding Saturday, Sunday and Bank Holidays) on the basis that the order is placed before 11am on the day of purchase. Our fast track service is for UK Mainland only (for Eire, Northern Ireland, the Highlands and UK offshore islands please call for a quotation). Failed deliveries may be re-charged a delivery fee you will be advised of that cost before a second or subsequent delivery is attempted. Cancelling a Fast Track Delivery order needs to be done before 1pm on the day of purchase otherwise re stocking charges will be applied, typically 15% of the RRP.


Collection only
Any products marked as collection only can be collected from our warehouse in Coventry between 8am and 5pm Monday to Friday. You will be advised when the product will be ready for collection when we confirm your order.


Local delivery only (50 mile radius)
Any products marked as Local delivery will be delivered on our own transport operating from our warehouse in Coventry. Deliveries are restricted to the following Postcodes: CV, NN, MK, LE, B, Deliveries will normally be between 9am and 5pm Monday to Friday. You will be advised when the product/s will be delivered when we confirm your order.


Tracking Your Delivery
Please click here to email. giving details of your order number and we will be able to inform you of the status of your order and estimated delivery date or time.


Assembly of products
The majority of products are supplied flat packed unless otherwise stated. Furniture and boxed chairs will require some assembly. Pedestals and filing cabinets are normally supplied fully assembled but will require handles and wheels/feet to be fitted where necessary. The relevant assembly instructions are usually within the packaging, should you have any problems regarding assembly or any parts damaged or missing please call 024 7666 4664 or email support@officefurniturewarehouse.co.uk with the details of the problem. Should you require a full installation and assembly service please call for details.