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Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
  • we receive the returned product within 14 days following the date of the receipt of the product;
  • the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact and otherwise in a condition enabling us to re-sell the product as new;
  • you comply with the returns procedure set out below; and
  • none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:
  • contact us here within 7 days to notify us that you wish to return the order;
  • Ensure all items are returned unused, in its original unopened packaging with any seal or shrink-wrap intact and otherwise in a condition enabling us to re-sell the product as new;
  • Ensure a copy of your order receipt is enclosed;
  • Products returned under this policy must be sent to:

    The Office Group
    Unit 1 New Inn Bridge Estate
    998 Foleshill Road
    Coventry
    CV6 6EN
  • The buyer will be responsible for paying all postage costs associated with returns under this policy. We strongly advise all customers to obtain proof of posting when returning products.
  • It is your responsibility to ensure that items are packaged sufficiently prior to returning them. Please note that proof of postage is not proof of receipt. We will not be held responsible for items which are damaged or lost in transit. It is the buyer's responsibility to ensure that all returned items reach us safely (unless otherwise agreed).

(4) Exclusions

The following kinds of products may not be returned under this policy:
  • any product made to your specification;
  • any product made to order.

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges or delivery costs and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
  • we will not refund or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us

The full name of our company is The Coventry Office Furniture Warehouse Ltd

We are registered in England & Wales under registration number 3636615

Our VAT number is 545 0403 74

Our registered address is;

Unit 1 New Inn Bridge Estate
998 Foleshill Road
Coventry
CV6 6EN

You can contact us by email to info@officefurniturewarehouse.co.uk